Report a buyer - opens in new window or tab. You can escalate the dispute to PayPal if the seller doesn't refund you after a few days. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. G) Unwanted ads within our listings. Can't seem to find it anywhere in the full or mobile version. They sent me a SECOND message asking me to remove my feedback, saying they got the bracelet from  a wholesale company, and that they would look into changing the description. I don't want another unsuspecting person to buy this bracelet thinking it is real gold. All message content is visible to ebay customer support so they were able to read everything that person wrote and stated they would follow up. I kept the email proof. Report a Concern. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We take all reports seriously, but please make sure your claims are accurate. Type your message and select Send. If you can't find a solution to your question, select Other, then select Contact the seller. Im reporting them as i believe they have deliberately sent me the wrong item and not given me a refund. All you have to do is click on the link below: Hit report seller; Check on: The seller has violated one of eBay’s policies, click continue. I bought as a guest. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Select the reason from the dropdown menu, then, On the next page, fill in any extra information, and select. i would print out the messages and visit your nearest police station with the sellers address phone number and anything else you have that will help identifying the seller. Then he starts threatening me again about how I canceled without his consent and that the history of the messages "doesn't lie".. For example: They offer to sell you a listed item outside of eBay; They do not intend to complete the sale; They send threatening messages or use abusive or vulgar language; They published another member’s contact information; The seller gave you false contact information The more you're spending, the more cautious you should be. There's a "Report" button on this Help page:   https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022    However, if you obtained your refund via the Item Not Received procedure, then you've already reported the seller. eBay makes it very difficult to report sellers, and I don't know which avenue to take. C) The implementation of the DSR (Destroying Seller' Reputations) System. Keep your comments businesslike — just the facts, ma’am. I gave negative feedback, and stated it was not 14k. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. We'll send your message to the member's eBay Messages inbox and their personal email address. Something went wrong. We created policies to make sure eBay is a safe place to buy and sell. F) Forcing Sellers to use Paypal. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. Use TAB key to navigate results. Everything you need is here in the eBay Seller Center. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase. You will most likely go back and forth. Learn more about false reporting of policy violations. You need to keep any messages that may help you. Go to the Seller Information section at the top of the listing and select Contact Seller. [4] (Calling someone a “lowdown mud-sucking cretin” doesn’t provide any useful info to anyone — and doesn’t reflect well on you, either.) https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. I asked for a refund, and the seller obliged. Once they step in, they will most likely side with you and give you a refund. Eventually he came back and says (quoting from his message) "If you don't want to wait on eBay you can cancel the order. And for ebay messages, ... My biggest gripe is the returns policy, it ties your money up for weeks, eBay ALWAYS come out on the seller’s side, when I am the eBay customer and pay them! Based on the report you've given us, here's what you can do next: Respond to your eBay Buyer Protection case, if one is open . On the next page, fill in any extra information, and select Send. Click on either: Seller sent threatening or abusive messages or other. So i went ahead and canceled the order. https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022&st=3&pos=1&que... https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022, Seller now reports damage on a new item before shipping it. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Share best practices, tips, and insights. If you received an inappropriate message from the seller and you report it, it is likely the seller will get some sort of warning or more likely nothing will happen unless the message is totally messed up. After so many days eBay will allow you to ask them to step in. Print or download reports if you want to keep them permanently. This is the message you receive after reporting a buyer. For example, if you've used the "contact member" system within eBay, you may have a name or email address for the person, or you may have exchanged emails. Remember that eBay Money Back Guarantee only covers eligible transactions that are completed ON eBay.co.uk and paid for with PayPal. You should only report a seller if you think they’re violating our policies. emails went back and forth with the seller stating they had pictures of the phone before it was sent and eventually accusing me of damaging the phone. Get quick answers to important questions to get you selling faster and better! Whatever, you do during the case, don't close the case until you receive the item. Thank you! Copyright © 1995-2021 eBay Inc. All Rights Reserved. Sales Reports Plus offers additional features, such as viewing sales by category, selling format and ending time, as well as any unpaid item activity. File the claim here https://www.paypal.com/disputes/. i opened a case with ebay but it was going nowhere fast so i decided to sell the phone on and stated in the advert that it was damaged.case was closed, i sold the phone and .i got the same money so it wasnt to bad. Find the information and inspiration you need to start selling and grow your business on eBay. If you do not escalate the dispute, the case closes after 20 days and you lose. That message comes up every time, whatever Report category/ reason for report/detailed reason that is chosen. Hi, I recently ordered something on eBay and has confirmed with the seller about the ads info before payment( C$ 3.13 for 8 pieces). If you did not pay using PayPal you can file a chargeback with your bank or Credit Card Company. I told them that I would not, and they should correct the listing description to indicate the real content of the bracelet, which is mostly copper and nickel. We'll make sure you either receive the item you ordered, or get your money back. Not sure if someone already identified this but today I discovered a new report in PAYPAL called "insights" it has similar (more actually) information than was discussed regarding the emails some of us get. The seller is italianfashion****. To report a fake email, forward it as an attachment to spoof@ebay.com. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. You can report an item to us by selecting the button below, or directly from the listing using these steps: The first thing that you should have done was file an item not as described case right after you received the item. The seller sent me a message asking me to remove my feedback. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. Then select the appropriate reason for reporting and click the Report Message button that is displayed at the bottom of the message to submit the report. You should only report a seller if you think they're violating our policies, for example: They offer to sell you a listed item outside of eBay; They don't intend to complete the sale; They sent threatening messages or used abusive or vulgar language; They published another member's contact information Income includes invoiced amounts, so yes including postage. You can choose to send a copy to your registered email address as well. Find out more about our eligibility requirements for eBay Money Back Guarantee. If they have, we'll show you this information before you contact the seller. Fill in additional comments; tell them your story and let them know they need to contact you (leave a phone number) or look at your messages. Enter your search term to display live search results. To report fraud to eBay, you generally need to have the user name as well as a reference number or any other information about the specific listing where the fraud has occurred. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. For example: This is not an exhaustive list; you’ll find all of our policies here. Avoiding buying scams. Hit submit and your case will be looked at. Click on either: Seller sent threatening or abusive messages or other. Tip You can also report a buyer from the Resolution Centre - opens in new window or tab, or from your Sold Items list - opens in new window or tab, by finding the order, selecting More actions, and then choosing Report buyer. hello for ROCK&METAL COLLECTORS Original Japanese Bootleg CD&DVD Shop their website was here. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I got this email in my ebay message and I want to report them. Enter seller’s username. If you're unsure whether the request was genuine or not, check your eBay Messages as we will … I purchased a bracelet from a seller, and the listing stated the bracelet was solid 14k gold. You can report a seller for different reasons. Members can send messages to each other through eBay. I was also told to report a buyer so that they can monitor a buyers purchasing patterns. Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the original listing You believe the buyer is making a false claim You believe the buyer is misusing the eBay Money Back Guarantee or the returns system From there I was able to report the buyer. Ebay reads the messages being sent between buyers and sellers and has some sort of filter/blockers. If you’ve bid on, bought from, or sold to the member, you can contact them through My eBay: Find the item in your Purchase History. Tip Sellers sometimes provide answers to commonly asked questions. I took it to my local jeweler to verify. My issue with the seller is that they still have listings up for the same bracelet, saying it is solid 14k. As a professional eBay seller, you might have already faced cases, where the buyer is the dishonest one. They put it on a machine that shows the metal content, and there was NO gold in the bracelet. Report an item - opens in new window or tab. Select the reason from the dropdown menu, then Continue. I'm not paying $100 for shipping." You can report a seller for different reasons. You need to keep any messages that may help you. If you don't see the same message there, the email is fake. We take all reports seriously, but please make sure your claims are accurate. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. Choose the topic that best matches your question on the Find answers page. To report a message, click the Report Message button on your Buyer-Seller Messages page, the Seller App, or the email you receive. D) Stripping the excitement of an Auction Site and replacing it with a Walmart-like BINatorium. Organising your Messages inbox If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Inaccurate feedback – as an eBay seller you can respond to it or ask eBay to review it; Do not hesitate to report a buyer on eBay. Hopefully someone out there may be able to help. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. over 10,000 titles in shop thanks ! You can still do this if 30 days since you received the item. Select the More actions dropdown menu and select Contact seller or Contact buyer. If you're suspicious about an email that claims to be from eBay, sign in to My eBay and click the Messages tab. But after i paid, the seller said that the advertised quantity was wrong (C$ 3.13 was for only one piece), and gave me refund. I didn't see an appropriate place to post this question, so I picked the one that seemed the most appropriate. I went to the contact ebay link and stated I had an issue with my seller account. View cart for details. If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. One for selling bootlegs and the other posting their website. Check on:  The seller has violated one of eBay’s policies, click continue. For general issues and inquiries, please contact our Customer Support Team. Member-to-member contact policy overview. How do I do that? I can't find a way to report a seller on eBay. I have spoken on chat with ebay, they were not much help and dont know the reason. It is just in the report section of PAYPAL. After you open a case the seller is required to message you with a status. If you receive a missed call from someone purporting to be from eBay, do not call the number back. Unfortunately, not all e-commerce stories end in a positive way. And if taxable then you need to deduct expenses, fees, postage etc. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. Have tried on different listings and the same message come up. Go to the listing and choose Report item, which you'll find next to the description and shipping and payment options. E) eBay' Buyer Protection Policy. Meet other eBay community members who share your passions. Apparently ebay report income over 10,000 but someone at one stage suggested it's dropped to 5,000. if a seller is using the message system to make threats of sending someone to rape you this has become a police matter. Tip In Sales Reports, reports are available for 6 months, while reports using Sales Reports Plus are available for 2 years. If you file a report, make your message clear and concise by including everything that happened, but don’t editorialize. 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