2. To All The intent of this thread is to provide the Sony Communiity with some general troubleshooting advice for people who are experiencing issues that are related to a device that is connected via HDMI. TV & Home Cinema. After the update last April/May, I am having trouble getting sound when using built-in smart tv apps for the Sony 900f. For example, if an external audio system is selected as the audio output, the TV speakers will be disabled. What I Have done: Replaced the AU board on the A Sony TV Bravia KDL-40XBR2 on the advice of another technician. ... Connect and disconnect an HDMI cable from the BRAVIA TV and Sound Bar/AV receiver. I use the optical audio output to feed into my old stereo and its been working great for the last year but it has stopped working. My Sony manual does not even mention 5.1. These simple sound settings ensure the speakers are the primary sound source and should resolve any issues not specifically related to the hardware. The manual says that the TV has an Audio Output via Phono Jacks (plural). Use new quality cables and check all connections to ensure the external speakers function as intended. Select Digital audio out → PCM. Unplug the TV from the power outlet and wait several minutes while the power leaves the system. Press the Volume+ button on the BRAVIA remote commander to increase the volume control. Lastly, turn off the surround sound if no external system is attached to make the internal speakers the default use setting. This solution is designed to assist when the ARC/eARC feature is not working and both the TV and audio system are compatible with the feature. Interestingly, I have a 2020 LG 55inch OLED BX 4k and a Sony HT-Z9RF. We just got a Sony Bravia KD49XD8077SU which is great...apart from the sound. Sony TVs with no sound or sound-adjustment problems often benefit from a basic troubleshooting process. I have not been able to get an optical audio output signal from my TV (Sony Bravia KDL-40XBR2, 1080p), when I use its HDMI inputs (there are 2): Sources - SONY CD/DVD upconverting player (DVP-NS75H) using HDMI to the TV; Comcast Motorola HD-DVR using HDMI to the TV. Check your TV manual for more details. I have sound on the TV but no sound from the Pioneer amp speakers. Turn down your volume to a normal level after that test. For Android TV™ models, if the audio system is not compatible with Dolby Digital or DTS, perform the following steps. Turn on the TV, then your audio device. Boot sequence is critical. Test for audio to see if any problems continue. If your TV is BRAVIA, update the TV software to the latest version. You use both times your PC analogue audio output. Not working, as I wrote in the update. Select Audio system depending on your TV menu options: Select Display & Sound → Audio output → Speakers → Audio system. Does the Sony TV output audio through optical cable at the exact same time TV picture is displayed. If you had any storms recently, let me know that too. Be among the first to get the latest Verify that the audio output setting of your TV is set to the audio system. To run the factory reset, press the Home button on your remote and choose Settings, followed by Storage and Reset. Issues with the physical speakers and hardware, however, may call for professional repair services. Select Settings. Ive tried reading the manual and Ive also tested pretty much every setting I could try. Slow or unresponsive remote. External equipment attachments like theatre surround sound speakers may get switched out and replaced. You lose any custom settings, but the sound functions return to the normalized settings as if the television is brand new. Check your TV manual for more details. It looks like JavaScript is disabled in your browser. You can adjust from OFF, 1 (10 ms) ... Have a Sony Bravia 48WD65X - the sound and mouth movements are not in … First, check the remote control for functionality by turning the television off and on again. In many cases, this becomes an upgrade to the sound system and overall sound capabilities. Select Digital audio out, then set to PCM. The soundbar is set to the optical input. When running Jarvis and movies or TV, I only get stereo. I am about to invest in a 5.1 audio system to connect to my Bravia TV. If sound comes out of your computer on reboot, it’s still not working. Physical damage. If available, set the Dolby Digital Plus output setting to Dolby Digital. Sony TVs with no sound or low-sound problems often benefit from a basic troubleshooting process. Audio Support. To get sound from your TV, you will need to connect the audio system with an optical cable or audio cable. If it is set to Audio System, sound is not output... - Sony Bravia 40" LCD TV Unplug headphones and all other non-HDMI output from your computer. Hi, I have a 1yo Sony X9500 65" TV. Bravia KDL 46EX723 Audio Outputs I want to connect my Bravia KDL 46EX723 TV to my HIFI system to get better sound. Q1. Add a soundbar or surround sound speaker system to eliminate the stock speakers. Laptop - Sony vaio - VPCEA22FX Sony Bravia Troubleshooting Guide. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software (firmware). For Android TV™ models, if the audio system is not compatible with Dolby Digital or DTS, perform the following steps. On the remote, press the HOME button. If the power cycle fails, a factory reset is another option, but run through the sound settings first to prevent losing any custom settings applied to the television over time. Any ideas? Make sure it's set to Audio Out. Browse Community. My setup is a little simpler than yours insofar that I don't have an HDMI switch, but the TV definitely outputs 5.1 over optical or HDMI ARC with that setting and when using Netflix or Amazon. Select Sound, Display & Sound, or BRAVIA Settings. When I used to connect my computer to my tv through HDMI, the audio used to be broadcasted on my TV automatically. Pursue the customer support channels at this juncture. If it’s not working yet, try setting Digital Audio as your default, although this shouldn’t be necessary. If the audio device connected to the TV does not support compressed audio, sound may not be output depending on the type of broadcast or video. Optical Audio light output is a dim red. Select Audio output. Select Sound, Display & Sound, or BRAVIA Settings. Lines and pixels. Sony TVs with no sound or sound-adjustment problems often benefit from a basic troubleshooting process. Third-party devices may cause the Control for HDMI or BRAVIA Sync function of the TV and the audio device to stop working. Problem: Optical audio out does not work on Sony TV. Recently I took my wall mounted Sony Bravia KDL-55EX723 off the wall to plug in my new sound bar via optical cable. In the Sonos app I'm getting the error: "Audio Out not connected". Consider running a simultaneous power cycle on your cable box, external audio and other connected systems at the same time. No audio, but only video from HDMI output to LCD TV. Select BRAVIA Settings → Speakers → Audio system. If either of the products doesn’t support ARC/eARC, the connection of an optical audio or audio cable will be needed. To determine whether the problem is caused by the internal TV speakers and not by an external sound system, please disconnect the HDMI connection to all Audio devices. I … If the factory reset does not solve the problem, you may have an issue with audio cables and physical speakers that cause the sound malfunctions. NOTE: Set the Control for HDMI (BRAVIA Sync) of the TV and Sound bar to ON. My husband noticed it first, but he's a musician so is very attuned to the sound side of things. Press the Home button on the remote control. Only HDMI does. Apps issues. How to Fix the Audio Problems With the Sony Bravia TV, Sony: Speakers Have No Sound or Low Volume, Sony: How to Troubleshoot if There Is No Sound or Intermittent Sound From the Speakers. If the volume change is not evident, press Mute to ensure the sound is not muted. If you want to use the Digital Audio Out (Optical) port on your TV, you can listen to Dolby Digital® sound following the steps below. NOTE: If Audio output is not shown, skip this step. Select Display & Sound — Audio output — Speakers — Audio system. I have a Sony Bravia TV with audio optical output. The best of what Sony has to offer on iOS or Android. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Check BRAVIA TV system software is update in to the most current version. I am getting audio drop outs when using eARC and ATMOS. Under the TV category, select Sound, Display & Sound or BRAVIA Settings. Still the optical Audio out continues to show a dim red light output … NOTE: If Audio output is not shown, skip this step. Since a few weeks, it doesnt. - Set Speakers to TV Speakers in the Sound settings. Upgraded from windows 7 to windows 8 pro. Skip this step if unavailable. 6. Select Digital audio out, then set to PCM. Here's some advice from Sony's troubleshooting website if you are having good picture but no sound: - Check the volume level. Select Settings. That one was working fine, I remember! For audio connection, press the HOME button on your remote, then select Settings → Sound → Speakers → Audio System. Select Audio output. Return everything to power and turn on the television. I assumed this was a mature standard. It works for a number of other short-term, intermittent problems as well. Select Audio output. If you connect a BRAVIA Sync-compatible device, you can control it by simply using the TV's remote. There is no software update and I have tried the Sony troubleshooting page , done what they suggested and no joy. Select Digital audio out, then set to PCM. It heavily stutters with TrueHD audio. Hey everyone. Headphones or external audio cables can transport the sound away from the speakers and through the external cable system. x A/V SYNC (Synchronizes audio with video output) Lets you delay the audio output so that the time gap between the audio output and visual display is minimized. This happens 99% of the time and can't figure out why. Reboot your computer. Clear cache and clear data on your Android TV device. I have the Beam connected to HDMI3 (ARC) and it shows the Sonos image on screen indicating that the video connection is working correctly. Sony X9500 optical audio not working. Ive. Select Audio output. DVI or VGA do not trigger PC's digital integrated audio output. If model-specific information is required to complete each step, check your manual. Save time, fix your TV online: ... Poor audio quality, mechanical sounds or no audio. Do you have an HDMI output on your PC or just a DVI and a VGA ? The actual sound settings can cause issues within the sound system. The physical speakers are integrated into the television, and no external cables are present. playback will be fine for anywhere from 5-30 mins and then just completely drop out until I change audio output device to TV speaker and then back to eARC. To enable Dolby Digital Plus on a Home Theater System, Sound Bar, or A/V Receiver, connect an HDMI® cable to the HDMI ARC or HDMI eARC port on your TV. The other workaround is through an external speaker system. Select Sound, Display & Sound, or BRAVIA Settings. Update your TV to the latest system firmware. IMPORTANT: To use the ARC/eARC feature, both the TV and audio system need to support ARC/eARC. I've tried to select in Sound options menu --> PC and even HDMI1 and nothing happens in both ways. Before I did this the USB ports worked fine. Network, WiFi & Internet. Clear cache & reset. ... How to perform a power reset on a Sony television. [G]: Audio Analog IN jack [H]: Audio Analog cable [I]: Audio Analog OUT jack NOTE: For details, refer to Connecting with a TV in Startup Guide of your Sound Bar/home theater system or home audio system. Next, check the audio jack for a cable. If the do not… This is connected to a Pioneer VSX-D414 amplifier audio optical input. Since a few weeks, it doesnt. Is the Sony TV HDMI-ARC feature compatible with all ARC enabled device regardless of manufacturer? Perform the steps below if your audio system isn't compatible with Dolby Digital or DTS. Unplug any external audio systems to isolate the problem to the built-in speaker system of the TV. Disconnect the power cords (mains lead) and the HDMI cable from both the TV and audio system. Verify that the audio output setting of your TV is set to the audio … Re: Sony Bravia (KDL-32BX400) Audio IN problem If the remote is operating properly, press the sound up button to increase the volume. My new Beam just arrived. - switch audio output to TV speakers. Next, go to your TV's menu, access the Audio section of your menu, and see if your Audio output is set to SPEAKER ON, and not RECIEVER ON. This means I am not able to experience decent audio when watching films on netflix. I could charge my phone regularly or plug in a USB pen to view images or videos. Hi, I have a Sony 55" KD55AF9BU tv which is 13 months old and just out of it's year's warranty. Please help. Select Digital audio out, then set to PCM. Leave it disconnected for about a minute. So question is why does Sony introduce new APIs and leave them broken? If not, let me know. Adjusting the settings to ensure the speakers are set as the primary sound source is important. When I used to connect my computer to my tv through HDMI, the audio used to be broadcasted on my TV automatically. To get the full experience on Sony.com, please change your settings to allow JavaScript. Keep playing around with sound options. In this case, professional repair or speaker replacement is not uncommon. We just can't get the PS4 to output in Stereo. Does the Bravia optical output provide the 5.1 surround sound. Press the Home button on the remote control. Sony news in your inbox. Cant get it to work again. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Select Settings. Change the TV audio output setting to PCM and check whether sound is output. To get my Bravia Android TV to output 5.1 on Netflix and Amazon Prime Video I had to change Digital audio out to Auto 2 in the sound settings. Select the Factory Data Reset option and erase everything to restore the television to the factory default settings. The connected audio system is turned on automatically. When the Beam is plugged into the TV's HDMI the TV audio goes quiet and shows the message "switching to external speakers". The TV is designed to mute audio from the Digital Audio Out (Optical) port when receiving Dolby Digital Plus™ audio. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Manuals are posted on your model support page. TV: SONY - BRAVIA KDL-55W805C Soundbar: Yamaha YSP-1600 When I got the soundbar last week, I used HDMI arc from the TV to the soundbar and changed a couple of settings and bingo, it sent its audio to the soundbar (I just use TV apps like netflix). I'm trying to set it up to my Sony Bravia KDL-42EX440, but it's not working. - Press MUTING or VOL + so that “Muting” disappears from the screen. NOTE: If Audio output is not shown, skip this step. NOTE: For Android TV™, follow these steps to change the Digital Audio Output setting to PCM: Press the Home button on the remote control. Turn on the TV, then your audio device. Whilst watching tv yesterday the sound went. Perform a power reset on the TV and audio system: Turn off the TV and the audio system. If the basic troubleshooting does not work, however, the problem may exist within the speaker hardware. The volume can be controlled using the TV's remote. Below are 4 steps that should resolve many issues. Our site is not optimized for your current browser. Manuals are posted on your model support page. A quick reset through the power cycle can work magic for a television with sound problems. I then mounted it back on the wall. I don't know what else to try.My cable from audio card is working fine for sure, it is something wrong with audio in settings on TV but I can't figure it out what! This is a specification of the product. I am running an optical cable from the optical output of the sony bravia to a vizio 2.1 soundbar. Select Settings. Verify the Sony Bravia TV's audio settings to solve common sound problems. I mean, I just briefly tested it, out of curiosity to see if it was finally fixed and it seems worse than before . If model-specific information is required to complete each step, check your manual. I have to manually turn off my receiver and back on in order to get sound. Also, check the main menu and turn the speakers to On to ensure they are activated. If you don't find this option, go to the next step. Select Audio output. If the speakers in the Sony Bravia are physically failing, warranty work or replacement through Sony or a local repair service is the only viable option. I’m a new Sonos user trying to get Beam connected to a Sony Bravia KD-43XF7005 TV. IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. Share your experience! Make sure you are using the Bravia internal speakers only because an external speaker system that experiences issues requires a different approach to troubleshooting. No sound. KODI displays AAC and 2.0. Select Sound → Speakers → Audio system. Next, access the settings menu on the television and locate the Headphone/Audio Out option. The TV (Sony Bravia KD-55X8505C) ... PC is set to 7.1 output in WASAPI audio and all 8 outputs test ok within that. Dolby Digital Plus sound doesn't ouput from the device connected with the optical digital cable, Applicable Products and Categories of This Article, My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) port, There is no output from Digital Audio Out (Optical) when watching video from an external device connected with an HDMI cable, Dolby Digital Audio Doesn't Work on My Netflix Movie, No sound or audio from the source device when connected to the TV with an HDMI cable, There is no sound from audio system when connected with eARC, All Mobile, Tablets & Smart Devices products. Select Settings. Q2. A newer version of your browser may be available. Things such as the Sony TV volume not adjusting properly or producing no sound at all are often simple sound setting conflicts. I replaced the cable but the problem persisted. Move to the MTS settings and use Main or Stereo as the primary option. 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